Wanda Chan

505 Morning Glory Court                                                                                      (925)487-5093

San Ramon, CA  94582                                                                                                    wmchan1227@sbcglobal.net

 

                                                                   HIGHLIGHTS OF QUALIFICATIONS

I have been in the telecommunication industry for over 20 years as a Testing Technician and also a Provisioner handling critical projects both on the technical and administrative side.  Some of the projects that I’ve worked on involved copper to fiber rolls on cell sites and deloading of analog data and voice circuits on T1 carriers. The types of circuits I’ve worked on are T1’s requiring DACS & Titan Rolls going on copper or fiber pairs, DSO’s, which includes analog and digital data circuits. On the Provisioning side, I’ve issued ASR’s for a wireless provider, tracking the circuit from the ordering to installation process. I have the ability to multi-task with strong organization, technical testing, oral & written communication and administrative skills.  Not only do I work well independently, I am also a team player.  I am able to handle high-end user problems diplomatically and efficiently.   I have used the following applications to perform my task: TIRKS, WFAC, SORD, LMOS, SWFOMS, JARMS, PREDICTOR, GRANITE, TCATS, HOMER, REACT, EXCEL, WORD, OUTLOOK,  ETC..

                                                                     PROFESSIONAL EXPERIENCE

Healy & Company, 2011-September 26, 2013 - Provisioner

·         Pull work log notes in Homer to determine what type of work is required.

·         For hot cuts and grooms, build excel spreadsheets of all circuits being moved off existing CFA.

·         Research address and billing number of each T1 using LEC database, Granite cell site or previous order numbers to extract information.

·         Populate spreadsheet with path, segment, existing CFA, new CFA, address.  Determine if circuit is going to a microwave site.

·         Issue Access Service Request (ASR)-  determine if change or new/disconnect orders are needed, or if T1s are point to point or meet points and issue to appropriate LECs, such as Verizon, AT&T, Hawaiian Tel, Qwest, Qwest CCC, Frontier, CenturyLink, XO Communications, Level 3, etc.

·         Build new segments in Granite and attach to Paths.

·         When orders are confirmed, update all systems and send spreadsheet with pertinent information to notify project managers, switch managers of cut date and time.

·         Escalate to appropriate groups and LECs when required.  Correspond with client through oral and written communication.

·         Track order from beginning to end. Confirm cuts were done the next day.  Check LEC systems for completion date.  Put circuits to “in service” in Granite, update all fields in Granite, TCATS and Homer and close out order.

Staples, 2010-2011 – Production Associate

·         Access customer ordering system to see what new orders are in queue.

·         Create work tickets with customer requests and put tickets out on floor to be worked on.

·         Close out task in ordering system.

·         File hardcopy orders in system.

·         Quality check printed material to be bound.

·         Coil, comb, saddle stich and tape bind books and manuals.

·         Use appropriate machines for each job required: punching cutting & drilling stations.

·         Verify and quality check customer’s order (number of books, calendars, manuals etc.) pack and apply shipping labels for UPS pickup.

 

Iron Mountain, 2010 – Quality Control/Scanner (Temp Assignment)

 

·         Quality check & scan thousands of legal documents with accuracy and speed for electronic record management and storage.

 

AT&T, 1987 – 2009 – Test Desk Technician

Copper to Fiber Roll Project-

·         Extract circuits from database that are involved on site being affected by fiber roll.

·         Create spreadsheet and populate circuit ID, address, old cable pair and new DACs facilities.

·         Verify in TEMS that DACS/Titan cross connects are correct. 

·         Verify with NOC that SONET is built, all cross connects updated.

·         Work with Project Manager to ensure all technicians involved are scheduled for specific date and time for coordinated roll.

·         Call dispatch for technician info and to touch bases with tech for pre-test date.

·         Verify new designs on T1s are correct.   If not, escalate to appropriate groups to correct.  This may involve construction engineers, facility administrators, central office technicians, switching or MLAC.  If there are billing issues, marketing will be contacted.

·         Schedule central office technician to pre-wire new designs.

·         Pre-test old and new paths via REACT day before actual cut date.

·         Contact customer before cut date to ensure everything in place.

·         On day of cut, roll over to new fiber and test with central office, switching and outside techs.  Call customer for acceptance.

·         Close orders out in system to ensure billing records are correct.

·         Update spreadsheet and send completion notice to all appropriate groups.

D4 to D5 Deload Project

·         Pull Word Docs by entire T1 systems in TIRKS database.

·         Ensure designs are correct and every circuit riding on T1 is accounted for. There will be various types of circuits:  Radio lines, DID’s, FXS, FXO, E&M signaling, analog data, digital data.  Need to be familiar with all products. If designs are incorrect, escalate to facility designers or MLAC if cable pair information is incorrect.

·         Pull up billing in SORD and pretest existing design via REACT to see if circuit is in service.

·         Call central office technician to pre-wire circuits and test.  If there are problems, escalate to manager to correct problem if necessary.

·         Work with RDAC on trunk orders to verify translation ready to be moved to new CFA.

·         Call customer for release time and date of circuit.

·         Schedule inside and outside techs for coordinated cut.

·         On day of scheduled cut, call customer to remind them of outage.  After cut has been tested and completed, call customer for test & turn up.

·         Close out orders in system.

 

 

                                                                                 TRAINING HISTORY

VoIP Convergent Technology

Granite 101

Microsoft Word 2007

Microsoft Excel 2007

Microsoft Powerpoint 2007

QuikBooks

OC-3 Express for LFO-LL

Metallic Facility Terminal

Special Services Hands-On Training

Special Services Fundamentals

Bills & Vouchers

Remote DS1 Testing –LL

Intro to Network Transport Elements-LL

Intro to Digital Cross Connect System-LL

 

                                                                                      EDUCATION

 

Heald College, San Francisco – Basic Electronics

City College, San Francisco – Liberal Arts